FAQ

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Legacy Bundle - $99.99

The 3 Legacy Tool Roll bundle

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Free shippingLifetime warranty90 day return policy

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THE FAQS

SHIPPING

How long will it take for my order to arrive?

We are partnered with USPS, UPS, FedEX, and DHL to offer the fastest shipping option possible depending on your order's destination. Orders are processed on the next business day. We ship out of southern California, and depending on destination it usually takes 2-5 business days to arrive.

I never received my order confirmation or shipping updates.

If you placed an order with us, you can be sure to expect updated emails. Please check any "non-primary" inboxes in your email account, as it likely ended up there. Also, be sure to check any other emails you use as it may have autofilled a different email during checkout. If none of this works, feel free to contact us at info@officialtoolroll.com.

I selected VIP shipping, when will I receive my order?

We’ll process your order on the next business day. Once your order leaves our facility, the 2-4 day shipping timeframe will begin.

Do you ship outside of the US?

Right now, we only ship to the US. But reach out to us at info@officialtoolroll.com and we’ll try to accommodate any international requests.

Will I receive a confirmation number when I place my order?

Yes. All customers will receive an order number after placing their orders. In the unforeseen event that you do not receive confirmation, please email us immediately at info@officialtoolroll.com. Or use the website chat feature. Real people ready to provide real solutions from 9-6pm (EST) Mon-Fri.

GENERAL INFO

Can I purchase the bundle deal in different colors?

Yes, you can! Just select your color combination in the drop-down bar on the product page.

Do your Tool Rolls come with tools?

No. Our Tool Rolls do not come with any tools.

Do you offer a military discount?

Yes! Please send us an email at info@officialtoolroll.com and we’ll get you hooked up. Thank you for your service.

Who can I contact if I have a problem with my order?

Please email us at info@officialtoolroll.com and we’ll get you taken care of.

How can I pay?

We accept Visa, Mastercard, Discover, and Amex. Or you can also use PayPal, Apple Pay, or Shop Pay at checkout.

If I enter my email address will you sell my information?

No, we do not sell our customer info. Emails are strictly for follow-up and Official Toll Roll newsletters, promos, and discounts.

Who can I contact for donations to charities and events?

We love participating in charities and events! Email info@officialtoolroll.com with the details and we’ll discuss.

CONTACT INFO

What is the best way to contact us?

We’d love to hear from you. Shoot us an email at info@officialtoolroll.com and we’ll get back to you as soon as possible.

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